Refunds and Returns Policy
Effective Date: April 10, 2024
1. Overview
Welcome to Inhouse India’s refunds and returns policy. This policy applies to both physical and digital products purchased from our website, inhouseindia.in. We want to ensure a seamless and fair experience for our customers while maintaining the integrity of our business operations.
2. Eligibility for Returns and Refunds
2.1 Physical Products:
- Defective or Damaged Products: You may request a return and refund if you receive a defective or damaged physical product. Please contact us within 7 days of receiving the product.
- Incorrect Orders: If you receive an incorrect physical product, please notify us within 7 days to arrange for a return and replacement or refund.
2.2 Digital Products:
- Due to the nature of digital products (such as .stl files), refunds will be considered on a case-by-case basis. Contact us if you encounter any issues with your digital purchase.
3. Return Process
3.1 Initiation:
- For physical product returns, contact our customer support team at [email protected] or call 9699923027 within the specified timeframe.
- For digital product issues, email us with details of the problem and your order information.
3.2 Requirements:
- Provide your order number and a description of the issue (e.g., defect, damage, incorrect item).
- For physical product returns, the product must be in its original packaging and unused.
3.3 Shipping:
- We may provide a prepaid shipping label for physical product returns due to defects or damages.
4. Refund Policy
4.1 Processing Time:
- Refunds for eligible returns will be processed within 14 days of receiving the returned product.
4.2 Refund Method:
- Refunds will be issued to the original payment method used for the purchase.
5. Fees and Costs
5.1 Return Shipping:
- For physical product returns due to defects or damages, we will cover the return shipping costs.
- Customers may be responsible for return shipping fees for other reasons.
5.2 Restocking Fee:
- A restocking fee may apply for certain returns, depending on the condition of the returned physical product.
6. Contact Us
If you have any questions, concerns, or need assistance with a return or refund, please contact our customer support team at:
Email: [email protected] Phone: 9699923027 Address: Baner, Pune 411021
7. Changes to Policy
We reserve the right to update or modify this refunds and returns policy at any time. Any changes will be communicated to you through our website or via email.