Contact Us Policy

Effective Date: April 10, 2024

At Inhouse, we are committed to providing exceptional service and support to all our customers. Whether you have questions about our products, need technical assistance, or want to give feedback, we’re here to help.

1. How to Contact Us

You can reach out to us via the following channels:

We recommend email as the primary method of contact for faster responses and record-keeping.

2. Response Time

  • We aim to respond to all customer inquiries within 24–48 business hours (excluding weekends and public holidays).
  • More complex queries or technical concerns may take a little longer, but we will keep you informed at every step.

3. Support Topics We Handle

You can contact us for assistance related to:

  • Orders, shipping, and delivery
  • Issues with physical or digital products
  • Returns and refunds
  • Technical assistance with downloaded .stl files
  • Custom 3D printing service inquiries
  • General feedback or business partnerships

4. Business Hours

Our standard business hours are:
🕘 Monday to Friday: 10:00 AM – 6:00 PM IST
(Closed on weekends and public holidays)

5. Fair Usage and Expectations

  • We encourage respectful and constructive communication.
  • Inappropriate, abusive, or fraudulent inquiries may result in limited or no response.

We strive to resolve all concerns fairly and promptly, and we appreciate your patience and cooperation.

6. Changes to This Policy

We may update this Contact Us Policy from time to time to reflect changes in our operations or legal obligations. The latest version will always be available on our website.

If you have any questions about this policy or need immediate assistance, feel free to write to us at sales@inhouseindia.in.

Thank you for choosing Inhouse.